Module 5: Skills and Qualities of a Glish Coach

English Conversation coaching is a new thing. We’re not teachers delivering information; rather, we are helping clients improve their English fluency by facilitating real conversations in an atmosphere of trust, friendliness and respect. Glish coaches strive to be welcoming and non-judgemental. We become better coaches when we’re aware of aspects of our values and attitudes that may impact on our effectiveness as coaches. This module highlights some qualities and attitudes that Glish conversation coaches need to consider in order to become more effective. Watch, read and make notes about the following videos and articles. Prepare to give short summaries of each video. You’ll have a conversation with your mentor to discuss all aspects of this module.


Five Essential Skills for Successful Coaching


What are the similarities and differences between coaching skills and conversation coaching skills?

Empathy and non-judgement

Here’s an Empathy Quiz that will get you thinking about your own empathic ways of being.


The Empathic Civilization  - Jeremy Rifkin

On Empathy - Brené Brown

How to Start an Empathy Revolution - Roman Krznaric


How can being empathetic help to make you a better Glish conversation coach?

Self Awareness

Take the following quizzes to find out more about yourself:

Personality | Values | Self-esteem

Understanding Implicit Bias

Project Implicit is a non-profit organization and international collaboration between researchers who are interested in implicit social cognition - thoughts and feelings outside of conscious awareness and control. The goal of the organization is to educate the public about hidden biases and to provide a “virtual laboratory” for collecting data on the Internet.

We're all biased to a certain degree - the trick is to become more aware of it. Please take an implicit bias test to see what hidden biases you have.


The Power of Vulnerability - Brene Brown

Cultural Conflict - Josh Woodman


What are your feelings about this little journey of self discovery we’ve set up in this section? Did you learn anything new about yourself? Did you learn anything about the different ways people see the world? How can deeper self awareness help you to be a better Glish conversation coach?


In order to support clients, we need to be friendly, open and interested in what they have to say. It’s important to be aware of how we present ourselves to clients. Here are some interesting tips and perspectives.


Your Body Language Shapes Who You Are - Amy Cuddy

Bodhisattva in metro - How we’re all connected and affect each other.


Why Faking a Smile is a Good Thing- Roger Dooley


Glish conversation coaches strive to create a relaxed, friendly and real environment. Do you feel completely comfortable with this?


It’s crucial that we remain patient with our clients to support them in gaining fluency in English. After all, communicating thoughts and opinions in a foreign language can be an intimidating experience.


Patience, an Essential Life skill.


Give some examples of the effectiveness of patience from your experiences of conversation coaching.

  • What sort of person is a Glish conversation coach?
  • What are some ways you can improve your effectiveness as a Glish conversation coach?
  • Can I trust this person? Can I respect this person? - such questions arise subconsciously when forming first impressions of people. As a Glish conversation coach, how can you inspire trust and respect?