Module 2: Conversational Competence

Success as a Glish coach hinges on how well you talk to people.  And as a Glish coach, you learn a lot about how to have conversations — and that most of us don't converse very well. The ingredients of a great conversation are honesty, brevity, clarity and a healthy amount of listening. This module will explore 10 useful rules for having better conversations.


1.  Watch this TED Talk by Celeste Headlee.

2.  Read this Quora article by Ellen Vrana.

3.  Read this Quora article by Matthew Sweet.


Which of these strategies do you use naturally?
Which strategies do you need work on?
Why is listening so important?
Why is it important to set aside our personal opinions/politics etc., in coaching conversations and how can we do this?


During your coach orientation interview, your mentor will ask you to summarize this talk and discuss how these principles apply to Glish coaching.